Relevance verified: 19/04/2026
This Cookie Policy explains how Jackpot City Casino (https://jackpot-citycasino-uk.com) uses cookies and similar tracking technologies when you visit or interact with our website. This policy applies specifically to users based in the United Kingdom and has been prepared in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).
Jackpot City Casino is operated by Betway Limited, a company registered under the laws of Malta with company registration number C 39710. For UK players, Betway Limited holds a licence issued by the UK Gambling Commission (account number 39372). By continuing to use our site, you acknowledge that you have read and understood this Cookie Policy.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They serve various purposes, from remembering your login details and language preferences to helping us understand how visitors navigate Jackpot City Casino. Some cookies are stored temporarily for the duration of your browsing session, while others remain on your device for a set period or until you choose to delete them.
Alongside cookies, we may also use pixel tags, web beacons, and local storage objects. These technologies work in a similar way and allow us to collect information about your interaction with our site. Throughout this policy, we use the term “cookies” to cover all such technologies unless stated otherwise.
Types of Cookies We Use
The table below provides a breakdown of the categories of cookies used on Jackpot City Casino, along with their purpose and typical duration.
|
Cookie Category |
Purpose |
Duration |
Consent Required |
|
Strictly Necessary |
These cookies are essential for the website to function correctly. They enable core features such as account login, security protocols, session management, and compliance with regulatory requirements set by the UK Gambling Commission. |
Session / up to 12 months |
No |
|
Functional |
Used to remember your preferences, such as language settings, display options, and previously selected games. These cookies help us deliver a more personalised experience. |
Up to 24 months |
Yes |
|
Performance / Analytics |
These cookies collect aggregated, anonymised data about how visitors use Jackpot City Casino. They help us understand which pages are visited most often, how users move through the site, and where errors may occur. |
Up to 24 months |
Yes |
|
Marketing / Advertising |
Used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns. These cookies may be set by third-party advertising partners and can track your browsing activity across different websites. |
Up to 24 months |
Yes |
Strictly Necessary Cookies
These cookies are fundamental to the operation of Jackpot City Casino. Without them, we cannot provide a secure and functional gambling environment. Strictly necessary cookies handle tasks such as verifying your identity during login, maintaining your session while you play, processing deposits and withdrawals securely, and ensuring compliance with responsible gambling tools like deposit limits and self-exclusion settings. Because these cookies are required for the site to work as intended, they do not require your consent under PECR.
Functional Cookies
Functional cookies allow Jackpot City Casino to remember choices you have made on the site. For example, if you set a preferred language, adjust your display layout, or save certain games to your favourites list, functional cookies store that information so you do not need to reconfigure these settings each time you return. While the site will still work without these cookies, your experience may be less convenient.
Performance and Analytics Cookies
We use performance cookies to gather statistical data about how visitors interact with our website. This includes information such as which pages receive the most traffic, the average time spent on particular sections, and the point at which users leave the site. The data collected is aggregated and does not personally identify individual users. We use this information to improve the layout, speed, and overall quality of Jackpot City Casino. Third-party tools, such as Google Analytics, may be used for this purpose. These tools operate according to their own privacy policies, and we encourage you to review those separately.
Marketing and Advertising Cookies
Marketing cookies are placed on your device to help us and our advertising partners deliver promotions that are relevant to your interests. They work by tracking your browsing behaviour across websites and building a profile based on your activity. This allows us to limit the number of times you see the same advert and to measure whether our campaigns are reaching the right audience. These cookies are always subject to your prior consent, and you can withdraw that consent at any time through the cookie management settings described below.
Third-Party Cookies
Certain cookies on Jackpot City Casino are set by third parties rather than by us directly. These may include analytics providers, advertising networks, payment processors, and game software suppliers such as Games Global and Pragmatic Play. Third-party cookies are governed by the privacy and cookie policies of the respective organisations that set them. We do not have direct control over how third parties process the data collected through their cookies, but we take steps to work only with partners who meet appropriate data protection standards.
How We Obtain Your Consent
When you first visit Jackpot City Casino, a cookie consent banner will appear on your screen. This banner provides you with clear options to accept or decline non-essential cookies. Strictly necessary cookies are activated by default because they are required for the website to function, and they do not need your consent under UK law.
You are free to accept all cookies, reject all non-essential cookies, or customise your preferences by selecting specific categories. Your consent preferences are stored in a cookie on your device so that the site remembers your choices during future visits. You may change your preferences at any time by accessing the cookie settings link in the footer of our website.
Managing and Deleting Cookies
In addition to using the cookie settings available on Jackpot City Casino, you can manage cookies through your web browser. Most browsers allow you to view, block, or delete cookies stored on your device. Below are links to instructions for the most commonly used browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/manage-cookies-in-microsoft-edge
Please be aware that blocking or deleting certain cookies may affect the functionality of Jackpot City Casino. For instance, if you remove strictly necessary cookies, you may be unable to log in to your account or complete financial transactions.
Data Protection and Your Rights
Any personal data collected through cookies is processed in accordance with the UK GDPR and the Data Protection Act 2018. As a user based in the United Kingdom, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where applicable), object to certain types of data processing, and request that your data be transferred to another provider in a commonly used format.
To exercise any of these rights, please contact our Data Protection team using the details provided at the end of this policy. We aim to respond to all valid requests within 30 days, in line with statutory requirements.
Regulatory Compliance
As a licensed UK gambling operator, Jackpot City Casino is subject to the conditions set out by the UK Gambling Commission. Certain cookies are essential for meeting our regulatory obligations, including age verification, identity checks under Know Your Customer (KYC) procedures, monitoring for signs of problem gambling, supporting self-exclusion through GAMSTOP, and maintaining accurate records of financial transactions. These regulatory cookies fall within the strictly necessary category and cannot be disabled without compromising our ability to meet legal requirements.
Cookies and Responsible Gambling
Jackpot City Casino is committed to promoting responsible gambling. Cookies play a role in supporting the tools and features we provide for player protection. For example, cookies help us enforce deposit limits you have set on your account, maintain records of self-exclusion requests, track session duration to support reality check reminders, and identify patterns of play that may indicate harmful behaviour. If you would like more information about our responsible gambling measures, please visit our Responsible Gambling page or contact our support team via live chat.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, updates to applicable legislation, or changes to our business practices. When we make significant changes, we will notify you by displaying a prominent notice on the Jackpot City Casino website. We recommend reviewing this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions or concerns about this Cookie Policy or the way Jackpot City Casino handles your data, you may reach us through the following channels:
- Live Chat: Available directly on the Jackpot City Casino website once logged in
- Email: Via the contact form on the Help and Support page at https://jackpot-citycasino-uk.com
- Operator: Betway Limited, 9 Empire Stadium Street, Gzira GZR 1300, Malta
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. You can contact the ICO via their website at https://ico.org.uk or by telephone on 0303 123 1113.
Jackpot City Casino is operated by Betway Limited (C 39710), licensed and regulated by the UK Gambling Commission under account number 39372. 18+. Please gamble responsibly. BeGambleAware.org