Privacy Policy

Jackpot City Casino (accessible at https://jackpot-citycasino-uk.com) is operated by Betway Limited, a company registered with the Malta Business Registry under number C 39710 and licensed by the UK Gambling Commission under account number 39372. This Privacy Policy explains how we collect, process, store and protect personal information belonging to visitors and registered players on our platform. By using our website, mobile application or any related services, you agree to the practices described in this document.

We are committed to protecting the privacy of all individuals who interact with Jackpot City Casino. This policy has been drafted in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable guidance issued by the Information Commissioner’s Office (ICO). It also reflects obligations arising from the Gambling Act 2005 and conditions attached to our UK Gambling Commission licence.

1. Who We Are

For the purposes of data protection legislation, the data controller is Betway Limited, with its registered office in Gzira, Malta. Our Data Protection Officer can be contacted by email at the address provided in the Contact Us section of this policy. When this document refers to “Jackpot City Casino”, “we”, “us” or “our”, it means Betway Limited acting as the operator of the Jackpot City Casino platform for UK-based players.

2. Information We Collect

We collect personal data through several channels, including the registration process, account activity, customer support interactions and your use of our website and mobile app. The categories of data we process include:

• Identity data: full name, date of birth, gender, copies of identity documents such as a passport or driving licence.
• Contact data: email address, postal address, telephone number.
• Financial data: debit card details, bank account information, PayPal or Neteller account details, transaction records and payment history.
• Account data: username, password (encrypted), account preferences, self-exclusion status and responsible gambling settings.
• Verification data: documents submitted for Know Your Customer (KYC) and anti-money laundering (AML) checks, including proof of address and source of funds documentation.
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, referring URLs and pages visited on our site.
• Usage data: gaming history, bet amounts, deposit and withdrawal records, bonus activity, session duration and frequency of play.
• Communications data: records of correspondence with our customer support team via live chat or email.
• Marketing data: your preferences regarding promotional communications and your interaction with marketing materials.

3. How We Collect Your Information

We obtain personal data directly from you when you register an account, make deposits or withdrawals, verify your identity, contact customer support, or subscribe to promotional communications. We also collect data automatically through cookies, server logs and similar tracking technologies when you browse our website or use our mobile app. In certain cases, we receive information from third-party sources, including identity verification providers, fraud prevention agencies, payment processors and the UK Gambling Commission’s national self-exclusion database (GAMSTOP).

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual necessity: processing required to provide you with our gaming services, manage your account, process transactions and enforce our Terms and Conditions.
• Legal obligation: processing necessary to comply with requirements imposed by the UK Gambling Commission, anti-money laundering regulations, tax legislation and other applicable laws.
• Legitimate interests: processing carried out for fraud prevention, platform security, analytical purposes and service improvement, where those interests are not overridden by your rights.
• Consent: where we rely on your consent, for instance to send direct marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Information

Your personal data is used for the following purposes:

• Creating, managing and maintaining your player account.
• Processing deposits, withdrawals and related financial transactions.
• Verifying your identity, age and address in compliance with KYC and AML regulations.
• Checking registration details against the GAMSTOP self-exclusion register.
• Monitoring gaming activity for signs of problem gambling and implementing responsible gambling interventions, including affordability assessments as required by the UK Gambling Commission.
• Detecting and preventing fraud, money laundering, bonus abuse and other prohibited activities.
• Providing customer support and resolving disputes.
• Personalising your experience on our platform, including tailored game recommendations.
• Sending promotional offers and marketing communications where you have opted in to receive them.
• Complying with regulatory reporting requirements, including Suspicious Activity Reports (SARs) to the National Crime Agency.
• Conducting internal analytics and research to improve our services and platform performance.
• Ensuring the security and integrity of our systems.

6. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with the following categories of recipients, only to the extent necessary for the purposes outlined above:

• Group companies within the Betway Limited corporate group, for administrative and operational purposes.
• Payment service providers, including Visa, Mastercard, PayPal and Neteller, to process financial transactions.
• Identity verification and fraud prevention services used to fulfil our KYC and AML obligations.
• Gaming software providers, including Games Global, Pragmatic Play, Blueprint Gaming and other studios whose games appear on our platform, where necessary for the provision of gaming services.
• The UK Gambling Commission and other regulatory authorities, as required by law or licence conditions.
• GAMSTOP and other self-exclusion scheme operators.
• Law enforcement agencies, courts and government bodies where we are legally obliged to disclose information.
• eCOGRA and other independent auditors engaged to verify the fairness and integrity of our gaming operations.
• Professional advisers, including legal counsel, accountants and insurers.
• Cloud hosting and IT infrastructure providers who store and process data on our behalf under strict data processing agreements.

All third parties with whom we share personal data are contractually required to process it in accordance with applicable data protection legislation and to implement appropriate technical and organisational security measures.

7. International Transfers

As Betway Limited is headquartered in Malta, your personal data may be transferred outside the United Kingdom. Where we transfer data to countries that have not been deemed to provide an adequate level of protection by the UK Government, we ensure appropriate safeguards are in place. These safeguards include Standard Contractual Clauses approved by the ICO, binding corporate rules, or reliance on an adequacy decision. You may request further details about the safeguards applied to international transfers by contacting our Data Protection Officer.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. The specific retention period depends on the nature of the data and our legal obligations. As a general rule, account and transactional data is retained for a minimum of five years following account closure, in line with anti-money laundering legislation. Gaming records required by the UK Gambling Commission are kept for the period specified in our licence conditions. KYC documentation is held in accordance with the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to deliver core functionality, analyse traffic patterns, and improve the user experience. We categorise cookies as follows:

• Strictly necessary cookies: required for the website to function correctly. These cannot be disabled.
• Performance and analytics cookies: help us understand how visitors use the site, enabling us to identify and fix issues.
• Functionality cookies: remember your preferences and settings to enhance your experience.
• Marketing cookies: used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns.

When you first visit our website, a cookie consent banner will appear, allowing you to accept or manage your cookie preferences. You can change your cookie settings at any time through the cookie management tool available on our site, or by adjusting your browser settings. For more details, please refer to our Cookie Policy, accessible from the website footer.

10. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may request deletion of your data in certain circumstances, although regulatory obligations may prevent us from erasing all records.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or query is being resolved.
• Right to data portability: you may request that we provide your data in a structured, commonly used and machine-readable format.
• Right to object: you may object to processing based on our legitimate interests. You also have an absolute right to object to direct marketing at any time.
• Rights related to automated decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects, unless certain exceptions apply.

To exercise any of these rights, please contact our Data Protection Officer using the details set out in Section 15 of this policy. We will respond to your request within one calendar month. In complex cases, this period may be extended by a further two months, and we will inform you if that becomes necessary.

11. Security Measures

We take the security of your personal data seriously. Jackpot City Casino employs 128-bit SSL encryption to protect data transmitted between your device and our servers. We also implement two-factor authentication for account access, using a one-time passcode sent to your registered mobile number or email address. Our security practices align with the National Cyber Security Centre’s guidance and include regular penetration testing, access controls limiting data exposure to authorised personnel, firewalls, intrusion detection systems and ongoing staff training in data protection. Player funds are held in segregated accounts, separate from operational business funds, in accordance with UK Gambling Commission requirements.

12. Responsible Gambling and Data Processing

The UK Gambling Commission requires licensed operators to identify and interact with customers who may be at risk of gambling-related harm. To fulfil this obligation, we process your gaming activity data, including deposit patterns, session length, loss thresholds and behavioural indicators. This processing enables us to carry out affordability assessments, set appropriate limits, trigger responsible gambling interventions and, where necessary, restrict or suspend account activity. We may also share relevant data with GamCare, GAMSTOP and other support organisations as part of our duty of care. If you wish to set deposit limits, take a cooling-off period or self-exclude, you can do so through your account settings or by contacting our support team via live chat.

13. Children and Minors

Jackpot City Casino does not knowingly accept registrations from individuals under the age of 18. Our verification processes are designed to confirm that all players meet the minimum legal gambling age in the United Kingdom. If we discover that a person under 18 has registered an account, we will close the account immediately, void any transactions and delete the associated personal data, except where retention is required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or our business practices. Any material changes will be communicated to registered players by email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to raise a concern about how your personal data is being handled, you can reach us through the following channels:

• Live Chat: available to registered players after logging in at https://jackpot-citycasino-uk.com.
• Email: submit a query through the contact form accessible via the Help and Support section of our website.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO can be contacted through their website at https://ico.org.uk or by telephone on 0303 123 1113.

For concerns specifically related to gambling regulation, you may contact the UK Gambling Commission at https://www.gamblingcommission.gov.uk.

For support with problem gambling, please contact BeGambleAware on 0808 8020 133 or visit https://www.begambleaware.org.