1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Jackpot City Casino website located at https://jackpot-citycasino-uk.com (the “Website”), the associated mobile applications, and all services offered through them (collectively, the “Service”). By registering an account, depositing funds, or using any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

Jackpot City Casino is operated by Betway Limited, a company registered with the Malta Business Registry under registration number C 39710. Betway Limited holds a licence issued by the United Kingdom Gambling Commission (UKGC) under account number 39372, as well as licences from the Malta Gaming Authority and the Kahnawake Gaming Commission.

We reserve the right to amend these Terms at any time. Material changes will be communicated to registered players via email or through a prominent notice on the Website. Your continued use of the Service following any such changes constitutes acceptance of the revised Terms. If you do not agree with any amendment, you should stop using the Service and close your account.

2. Eligibility and Registration

To open an account and use the Service, you must satisfy all of the following conditions:

• You must be at least 18 years of age. Jackpot City Casino reserves the right to request proof of age at any stage, and your account may be suspended until satisfactory verification is provided.
• You must be a resident of, or physically located in, a jurisdiction where online gambling is lawful.
• You must not have been previously excluded from the Service, whether by your own request or by a decision of Jackpot City Casino.
• You must not be a politically exposed person (PEP) or otherwise subject to enhanced due diligence restrictions that would prevent us from providing the Service to you, unless appropriate checks have been completed.
• You must provide accurate, complete, and up-to-date personal information during the registration process.

Each individual is permitted to hold only one account. If we discover duplicate accounts, all but the original account will be closed, and any funds, bonuses, or winnings associated with duplicate accounts may be voided.

3. Identity Verification (Know Your Customer)

In compliance with the UK Gambling Commission’s Licence Conditions and Codes of Practice, anti-money laundering legislation, and the Proceeds of Crime Act 2002, Jackpot City Casino is required to verify the identity, age, and source of funds of all customers.

You may be asked to provide any of the following documentation:

• A valid government-issued photo identification document, such as a passport or driving licence.
• Proof of address dated within the last three months, such as a utility bill, council tax statement, or bank statement.
• Proof of the payment method used to deposit funds, such as a photograph of a debit card (with the middle digits obscured) or a screenshot of an e-wallet account.
• Evidence of source of funds, such as payslips, tax returns, or bank statements, where required by the circumstances of your account activity.

We may restrict deposits, gameplay, or withdrawals until the verification process is complete. Failure to provide the requested documentation within a reasonable time frame may result in account suspension or closure. All personal data submitted as part of the verification process is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

4. Your Account

You are solely responsible for maintaining the confidentiality of your login credentials. All activity carried out under your account will be treated as your own. If you suspect unauthorised access to your account, contact our support team without delay via the live chat function available on the Website.

Jackpot City Casino accounts are personal and non-transferable. You must not allow any other person to use your account, and you must not use another person’s account. We reserve the right to close or suspend any account where we reasonably believe it is being used by someone other than the registered holder.

Jackpot City Casino operates exclusively in British pounds sterling (GBP) for UK-based customers. All transactions, balances, and wagering amounts are displayed in GBP.

5. Deposits and Withdrawals

5.1 Deposits

The following payment methods are currently accepted for deposits: Visa, Mastercard, Maestro, PayPal, Skrill Rapid Transfer, Neteller, and bank transfer. The minimum deposit amount is £10, although this may vary depending on the payment method selected.

In accordance with the Gambling Commission’s regulations, credit card gambling is prohibited in the United Kingdom. Jackpot City Casino does not accept deposits made using credit cards.

Deposits are processed instantly and credited to your casino balance without delay. No fees are charged by Jackpot City Casino on deposits, though your payment provider may apply its own charges independently.

5.2 Withdrawals

You may request a withdrawal at any time, subject to completion of applicable identity verification checks. The minimum withdrawal amount is £5 for debit card and PayPal transactions, although the threshold may differ for other payment methods.

Withdrawals should be made using the same method that was used for the most recent deposit, where this is technically possible. If the original deposit method does not support withdrawals, an alternative method will be arranged.

Processing times vary by method. E-wallet withdrawals (such as PayPal) are typically processed within 24 to 48 hours. Debit card withdrawals may take between two and five business days, although Visa Direct transactions can reach UK players in under 12 hours. Bank transfers generally take three to five business days.

Jackpot City Casino does not charge withdrawal fees. Should your payment provider impose a charge, that cost is your responsibility.

6. Bonuses and Promotions

From time to time, Jackpot City Casino offers bonuses and promotional deals to both new and existing customers. Each promotion is governed by specific terms that are published alongside the offer. Where there is any conflict between these general Terms and the specific terms of a promotion, the promotion-specific terms shall prevail.

General rules applicable to all bonuses and promotions include the following:

• Bonus offers are limited to one per person, per household, per IP address, and per payment method, unless explicitly stated otherwise.
• Wagering requirements, where applicable, must be met within the specified time frame. Failure to do so may result in the forfeiture of bonus funds and any associated winnings.
• Different games contribute to wagering requirements at different rates. Weighting requirements are set out in the specific terms of each promotion.
• Jackpot City Casino reserves the right to withhold, reduce, or reclaim any bonus or promotional benefit where it has reasonable grounds to believe that a customer has engaged in bonus abuse, irregular play patterns, or any form of fraud.
• Free spins, where offered, are subject to their own terms including game restrictions, spin values, and expiry periods.

By accepting any bonus or promotional offer, you agree to be bound by the applicable terms. It is your responsibility to read and understand these terms before opting in.

7. Games and Software

Jackpot City Casino provides a curated selection of over 450 casino games, including online slots, table games, live dealer games, progressive jackpots, crash games, Slingo, and scratch cards. Games are supplied by reputable third-party software providers, including Games Global (Microgaming), Pragmatic Play, Blueprint Gaming, Big Time Gaming, and others.

All games offered on the Website operate using certified random number generators (RNGs) that are regularly tested and audited by eCOGRA, an independent testing agency. The return-to-player (RTP) percentages for each game are made available within the game information screens.

Jackpot City Casino does not guarantee the uninterrupted availability of any particular game. Games may be added, removed, or temporarily unavailable due to maintenance, licensing changes, or technical updates. In the event of a system malfunction during gameplay, any affected bets will be treated in accordance with the rules of the relevant game and the applicable regulatory requirements.

8. Responsible Gambling

Jackpot City Casino is committed to providing a safe and enjoyable gambling environment. We fully comply with the responsible gambling requirements set out by the UK Gambling Commission and actively promote the following tools and resources:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss limits: Restrict the total amount you can lose within a specified period.
• Session time limits: Receive notifications or enforce automatic session breaks after a set duration of play.
• Reality checks: Periodic reminders of how long you have been playing and how much you have spent.
• Self-exclusion: Temporarily or permanently exclude yourself from the Service. You may also register with GAMSTOP, the national self-exclusion scheme, which will restrict your access to all licensed UK online gambling operators.
• Account cooling-off periods: Take a short break from gambling for a set number of days.

If you are concerned about your gambling habits or those of someone close to you, the following organisations provide free, confidential support:

• BeGambleAware: begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
• GamCare: gamcare.org.uk for advice, support, and counselling.
• GAMSTOP: gamstop.co.uk to register for self-exclusion across all UKGC-licensed online operators.

Jackpot City Casino does not knowingly permit any person under the age of 18 to gamble. We strongly encourage the use of parental control software to prevent minors from accessing gambling websites.

9. Prohibited Activities

You agree that you will not use the Service for any unlawful or prohibited purpose. The following activities are strictly forbidden:

• Using the Service for money laundering, terrorist financing, fraud, or any other criminal activity.
• Colluding with other players or using automated software, bots, or any form of artificial intelligence to gain an unfair advantage.
• Exploiting technical errors, software bugs, or system vulnerabilities.
• Engaging in abusive, threatening, or harassing behaviour towards other players or Jackpot City Casino staff.
• Chargebacks or payment disputes initiated in bad faith.
• Creating multiple accounts for the purpose of claiming bonuses or circumventing any restriction placed on your account.

Jackpot City Casino reserves the right to take appropriate action against any customer engaged in prohibited activity. This may include the suspension or closure of your account, forfeiture of funds, and reporting to the relevant authorities.

10. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, software, and any other material, is the property of Betway Limited or its licensors and is protected by applicable intellectual property laws. The Jackpot City Casino name, logo, and associated branding are registered trademarks of Betway Limited.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Service for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, or publicly display any content from the Website without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Jackpot City Casino, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service.

Jackpot City Casino does not guarantee that the Service will be available at all times, free from errors, or entirely secure. We shall not be held liable for any loss resulting from events beyond our reasonable control, including but not limited to internet connectivity failures, power outages, or actions taken by third-party service providers.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Privacy and Data Protection

Jackpot City Casino processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. Full details of how we collect, use, store, and share your personal data are set out in our Privacy Policy, which is available on the Website.

We employ industry-standard SSL encryption technology to protect all data transmitted between your device and our servers. Personal and financial information is stored securely and accessed only by authorised personnel on a need-to-know basis.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the Service, you should first raise the matter with our customer support team via live chat. We will make every effort to resolve your complaint promptly and fairly.

If you remain unsatisfied after receiving our final response, or if eight weeks have passed without a resolution, you may escalate your complaint to an approved Alternative Dispute Resolution (ADR) provider. Details of our designated ADR provider are available upon request and on the Website.

You also have the right to refer a complaint directly to the UK Gambling Commission, although the Commission does not resolve individual disputes between players and operators. Further information can be found at www.gamblingcommission.gov.uk.

14. Account Suspension and Closure

Jackpot City Casino may suspend or close your account at any time if:

• We reasonably believe you have breached any of these Terms.
• We are required to do so by law, regulation, or a binding order from a relevant authority.
• Your identity verification has not been satisfactorily completed.
• We suspect fraudulent, criminal, or otherwise improper activity on your account.
• Your account has been inactive for a period exceeding 12 consecutive months, in which case dormant account procedures and fees may apply as outlined on the Website.

You may close your account at any time by contacting customer support. Upon closure, any remaining balance (less any amounts properly withheld) will be returned to you using a previously verified payment method, subject to the completion of all outstanding verification requirements and pending wager settlements.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to seek resolution through the ADR procedures described in Section 13.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions about these Terms and Conditions, or if you need assistance with any aspect of your account, please get in touch with our customer support team:

• Live Chat: Available directly through the Website after logging in to your account.
• Website: https://jackpot-citycasino-uk.com

Jackpot City Casino is operated by Betway Limited, a company incorporated and registered under the laws of Malta, with company registration number C 39710. Betway Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39372.

18+ | Gamble Responsibly | BeGambleAware.org | Helpline: 0808 8020 133

Licensed and regulated by the UK Gambling Commission (Account No. 39372)