License Information

This page provides comprehensive licence and regulatory information relating to the operation of Jackpot City Casino within the United Kingdom. The details set out below are intended to demonstrate our commitment to full legal compliance, transparency and the protection of our players.

Operator and Licence Details

Bayton Ltd operates the Jackpot City Casino platform under a Remote Casino Operating Licence issued by the United Kingdom Gambling Commission. The UKGC is the statutory body responsible for regulating commercial gambling in Great Britain and ensures that all licensed operators adhere to strict standards of fairness, security and social responsibility.

Any individual who accesses or uses the services offered on this website must be aged 18 or over. Age verification procedures are applied to every customer as a mandatory condition of registration. Persons under the age of 18 are strictly prohibited from creating an account, depositing funds or placing any wagers on this platform.

Anti-Money Laundering and Know Your Customer Policy

Jackpot City Casino maintains a comprehensive Anti-Money Laundering (AML) programme in accordance with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and all applicable UKGC Licence Conditions and Codes of Practice.

As part of our Know Your Customer (KYC) obligations, we require all customers to complete identity verification before they may withdraw funds or, in certain circumstances, before they are permitted to continue depositing. Verification may include, but is not limited to, the provision of a valid government-issued photographic identification document, proof of residential address dated within the preceding three months, and confirmation of the source of funds where required by applicable regulations.

We reserve the right to request additional documentation at any stage of the customer relationship. Accounts that fail to satisfy verification requirements within a reasonable timeframe may be restricted or closed in accordance with our regulatory obligations. Enhanced due diligence measures are applied where the risk assessment of a customer relationship so requires.

Data Protection and Privacy

The protection of personal data is a matter of the highest priority. All personal information collected, processed and stored by Jackpot City Casino is handled in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

We employ industry-standard technical and organisational security measures, including 128-bit SSL encryption technology, to protect customer data against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised personnel on a need-to-know basis.

Customers retain full rights in respect of their personal data, including the right of access, rectification, erasure, restriction of processing, data portability and the right to object to processing. Full details of our data handling practices are set out in our Privacy Policy, which is accessible from every page of this website.

Responsible Gambling

Jackpot City Casino is committed to promoting responsible gambling and ensuring that its services are provided in a socially responsible manner, in full compliance with the UKGC Social Responsibility Code provisions.

We provide the following tools and resources to assist customers in maintaining control over their gambling activity:

Deposit Limits. Customers may set daily, weekly or monthly deposit limits at any time. Reductions to deposit limits take effect immediately; increases are subject to a cooling-off period as required by regulation.

Session Time Limits and Reality Checks. Players may configure time-based alerts to remind them of the duration of their gaming sessions.

Self-Exclusion. Customers who wish to exclude themselves from gambling may do so for a defined period or indefinitely. Self-exclusion requests are processed in accordance with the requirements of the UKGC Licence Conditions. Customers may also register with GAMSTOP, the national online self-exclusion scheme for Great Britain, at www.gamstop.co.uk.

Account Closure. Customers may close their accounts at any time by contacting our support team. Pending withdrawal requests will be honoured, and any remaining balance will be returned to the customer in accordance with our Terms and Conditions.

If you believe that gambling is having a negative impact on your life or the life of someone you know, we encourage you to seek assistance from the following independent support organisations: GamCare (www.gamcare.org.uk), Gambling Therapy (www.gamblingtherapy.org), and the National Gambling Helpline on 0808 8020 133.

Game Fairness and Random Number Generation

All games offered on the Jackpot City Casino platform utilise certified Random Number Generator (RNG) technology to ensure that outcomes are entirely random and statistically independent. Our RNG systems are subject to regular independent testing and certification by accredited testing laboratories.

Theoretical return-to-player (RTP) percentages for each game are made available to customers and are subject to periodic independent audit. We do not permit any manipulation of game outcomes, and our platform is designed to ensure the integrity of all gaming activity.

Complaints and Dispute Resolution

Jackpot City Casino is committed to resolving customer complaints fairly, promptly and transparently. If a customer is dissatisfied with any aspect of the service, they are encouraged to contact our Customer Support team in the first instance.

Should a complaint not be resolved to the customer’s satisfaction through our internal complaints procedure within eight weeks, or where a deadlock has been reached, the customer has the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. Our designated ADR provider is eCOGRA (eCommerce Online Gaming Regulation and Assurance), which can be contacted at www.ecogra.org.

Customers also retain the right to contact the United Kingdom Gambling Commission directly. However, please note that the UKGC does not resolve individual disputes between operators and customers but may investigate systemic regulatory concerns. The UKGC may be contacted via its official website at www.gamblingcommission.gov.uk.

Ongoing Regulatory Compliance

Jackpot City Casino is subject to continuous regulatory oversight by the United Kingdom Gambling Commission. We are required to comply with all applicable Licence Conditions and Codes of Practice (LCCP), including but not limited to provisions relating to fair and open gambling, the prevention of crime and disorder, the protection of children and vulnerable persons, and the accurate reporting of regulatory returns.

Our compliance framework is subject to internal review and external audit on a regular basis. Any changes to our regulatory status, including any amendments to or revocations of our operating licence, will be reflected on this page in a timely manner.

Last updated: March 2026

The information on this page is provided for transparency purposes and does not constitute legal advice. For questions regarding our licensing status or regulatory compliance, please contact our Customer Support team or refer to the UKGC Public Register at www.gamblingcommission.gov.uk.