Relevance verified: 17/04/2026
At Jackpot City Casino, we believe gambling should always be a form of entertainment and never a source of financial or emotional distress. We are committed to providing a safe, fair and transparent gaming environment for every player who visits our platform. This page explains the measures we have in place, the tools available to you and where to find additional help if gambling stops being fun.
Jackpot City Casino operates under a licence issued by the UK Gambling Commission (account number 39372) through Betway Limited, and we fully comply with all regulatory requirements set out in the Gambling Act 2005 and the Licence Conditions and Codes of Practice (LCCP). Player welfare sits at the heart of everything we do.
Our Commitment to Safer Gambling
We take our responsibilities seriously. Our approach to safer gambling is built around three core principles: prevention, intervention and support. We actively work to prevent gambling-related harm before it occurs, we intervene when we identify players who may be at risk, and we ensure that support is readily available for anyone who needs it.
Every member of the Jackpot City Casino team receives training on identifying signs of problem gambling. Our customer support agents are equipped to handle sensitive conversations with care and can direct you towards the right resources at any stage.
Responsible Gambling Tools
We offer a comprehensive range of tools designed to help you manage your gambling activity and stay in control. All of these features are accessible through your account settings once you are logged in.
Deposit Limits
You can set daily, weekly or monthly deposit limits at any point. When you first register for an account, we encourage you to set a deposit limit as part of the sign-up process. If you wish to reduce your limit, the change takes effect immediately. If you request an increase, there is a mandatory cooling-off period before the new limit applies, giving you time to reconsider.
Session Time Limits and Reality Checks
It is easy to lose track of time when playing online. Our session time limit feature allows you to set a maximum duration for each gaming session. Once your time is up, you will be logged out automatically. In addition, reality check notifications will appear at intervals you choose, showing you how long you have been playing and summarising your wins and losses during that session.
Time-Out Periods
If you feel you need a short break from gambling, you can request a time-out lasting 24 hours, 48 hours, seven days or 30 days. During a time-out, you will not be able to log into your account, deposit funds or place any wagers. You will also be excluded from receiving promotional communications while the time-out is active.
Self-Exclusion
For players who need a longer break, we offer self-exclusion periods of six months, one year or five years. Once self-exclusion is activated, your account will be closed for the chosen duration, and we will take all reasonable steps to prevent you from reopening it or creating a new account during that period. You will not receive any marketing materials from us while self-excluded.
GamStop
GamStop is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you register with GamStop, your self-exclusion will apply across all participating operators, not just Jackpot City Casino. You can choose an exclusion period of six months, one year or five years. For more information or to register, visit:
Preventing Underage Gambling
Gambling is strictly restricted to individuals aged 18 and over. We have a zero-tolerance policy towards underage gambling, and we carry out rigorous age and identity verification checks on all new players. Under UK regulations, you must complete our Know Your Customer (KYC) verification process before you can withdraw funds or, in some cases, before you can continue to play.
Acceptable forms of identification include a valid passport, a photo driving licence or a national identity card. Proof of address may be required in the form of a utility bill, bank statement or council tax bill dated within the last three months.
If you share your device with anyone under the age of 18, we strongly recommend using parental control software to prevent minors from accessing gambling websites. The following tools can help:
- Net Nanny (netnanny.com)
- Cyberpatrol (cyberpatrol.com)
- GamBlock (gamblock.com)
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to spot. If you are concerned about your own gambling habits or those of someone close to you, the following signs may indicate that gambling has become a problem:
- Spending more money or time on gambling than you can afford
- Feeling restless or irritable when trying to cut down or stop gambling
- Chasing losses by continuing to gamble in an attempt to win back money
- Borrowing money, selling possessions or neglecting financial obligations to fund gambling
- Lying to family, friends or colleagues about the extent of your gambling
- Gambling to escape stress, anxiety, depression or other personal difficulties
- Neglecting work, education or personal relationships because of gambling
- Feeling a sense of guilt or shame after a gambling session
If any of these apply to you, we urge you to make use of the tools outlined above and to seek further support from one of the organisations listed below.
Where to Get Help
A number of independent organisations offer free, confidential advice and support for anyone affected by problem gambling. These services are available around the clock and staffed by trained professionals who understand the challenges involved.
GamCare
GamCare provides information, advice and support for anyone affected by gambling. Their helpline is available 24 hours a day, seven days a week.
- Telephone: 0808 8020 133
- Website: www.gamcare.org.uk
BeGambleAware
BeGambleAware offers practical guidance and free treatment referrals for problem gamblers and their families.
- Telephone: 0808 8020 133
- Website: www.begambleaware.org
Gambling Therapy
Gambling Therapy provides online support including live chat, forums and a self-help app for people struggling with gambling.
- Website: www.gamblingtherapy.org
National Gambling Helpline
Run by GamCare, the National Gambling Helpline is a free service offering emotional support and practical advice to anyone worried about their gambling.
- Telephone: 0808 8020 133
Gamblers Anonymous
Gamblers Anonymous runs meetings across the UK where people share their experiences and support one another in their recovery from problem gambling.
- Website: www.gamblersanonymous.org.uk
Financial Guidance
Gambling problems often go hand in hand with financial difficulties. If you are struggling with debt or money management as a result of gambling, the following organisations offer free and impartial financial advice:
- StepChange Debt Charity: www.stepchange.org (telephone: 0800 138 1111)
- Citizens Advice: www.citizensadvice.org.uk
- National Debtline: www.nationaldebtline.org (telephone: 0808 808 4000)
How We Protect Our Players
Jackpot City Casino adheres to all requirements set by the UK Gambling Commission. This includes keeping player funds segregated from operating funds, ensuring that all games are independently tested for fairness by eCOGRA, and complying with strict anti-money laundering obligations under the Proceeds of Crime Act 2002.
Credit card deposits are not accepted, in line with UK regulations introduced in April 2020. This measure was put in place to reduce the risk of players gambling with borrowed money. We accept debit cards, PayPal and selected e-wallets as deposit methods.
In April 2025, new stake limits were introduced for online slots in Great Britain. Players aged 25 and over are limited to a maximum stake of £5 per spin, while players aged 18 to 24 are subject to a lower maximum of £2 per spin. A minimum spin cycle time of 2.5 seconds also applies. These measures are designed to slow the pace of play and reduce the potential for significant losses in a short period.
Fair Play and Transparency
All games at Jackpot City Casino are supplied by licensed software providers, including Games Global, Pragmatic Play, Blueprint and Big Time Gaming. Every game uses a certified random number generator (RNG) to produce outcomes that are entirely random and cannot be manipulated. eCOGRA conducts regular independent audits to verify the fairness of our games and ensure that payout percentages are consistent with published Return to Player (RTP) rates.
You can view our current eCOGRA certificate by clicking the eCOGRA seal displayed in the footer of our website.
Our Responsible Gambling Policy
Jackpot City Casino reserves the right to intervene if we identify indicators that suggest a player may be experiencing gambling-related harm. This may include contacting you directly to discuss your account activity, applying temporary restrictions to your account or, where necessary, closing your account entirely.
We will never encourage you to gamble beyond your means. All promotional offers are subject to terms and conditions, and we will always present these clearly and prominently. We do not send marketing materials to players who have self-excluded or opted out of promotional communications.
Contact Us
If you have any questions about our responsible gambling measures, or if you would like help with any of the tools described on this page, our customer support team is here to assist you. You can reach us via Live Chat, available daily from 09:00 to 00:00 GMT. We also have a dedicated Help and Support section on our website where you can find answers to frequently asked questions.
Your wellbeing matters to us. Please play responsibly.
Jackpot City Casino is operated by Betway Limited (company registration C39710), licensed and regulated by the UK Gambling Commission under account number 39372 and by the Malta Gaming Authority. Players must be 18 years of age or older to register and play. 18+ | BeGambleAware.org